Echo
AI voice agent
Echo is a voice specialist on the client's existing phone line. It handles inbound and outbound calls in natural speech, checks the live calendar and CRM, books or reschedules appointments, and hands off to a person the moment a call needs one.
- Industry
- Appointments / call centers
- Year
- 2025
- What we ran
- AI engineering, telephony integration, delivery
Every caller reaches someone
Lines answered around the clock
Reminders that actually go out
The problem
Missed calls meant missed revenue. Staff couldn't pick up while serving in-person customers, after-hours calls went unanswered, and no-shows piled up because reminder calls never got made.
How we solved it
ASD AI added a voice agent to the existing telephony stack rather than a new call center. It speaks naturally, reads and writes to the client's real calendar and CRM, confirms and reminds callers, and escalates to staff with full context.
What it does
Answers inbound calls and places outbound reminders on the existing phone number
Books, confirms and reschedules against the live calendar and CRM
Captures caller details and logs every call back into existing systems
Hands off live to a human with full context when a call needs it
Under the hood
- Telephony integration
- Speech & NLU
- Calendar & CRM sync
- Live handoff
What would your expert team take on?
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